All orders are shipped from Los Angeles, CA. While orders are typically shipped within 7-10 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
What is Route Insurance?
The route is premium package protection for your RH-UDE order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.
Note: If your order does not have Route, RH-UDE is not liable for any lost, stolen, or damaged items during shipping.
By opting for the ROUTE Package Protection during checkout, you gain access to a comprehensive package protection and tracking solution. In the event of unfortunate circumstances such as lost, stolen, or damaged packages, you can conveniently initiate the process of filing issues with ease.
Please note that without the purchase of ROUTE Protection at checkout, RHUDE cannot assume responsibility for lost, stolen, or damaged packages.
RH-UDE is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped – we are not held responsible if your package has been misplaced. Stolen/lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact email@example.com and we will try our best to assist you with this matter.
How do I file a claim for my lost, stolen, or damaged package?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done very quickly through the Route Claims Portal!
You can file claims for lost, stolen, or damaged packages.
Note: Make sure to have the RH-UDE Order Number and/or the Route Order ID ready to use with the claim form.
Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim:
How does Route reimburse me?
The route will process your refund or reorder.
If I return my order, will I be refunded the amount paid for Route insurance?
No, Route Insurance is a final sale add-on that can not be removed from an order once it is placed, or refunded if your order is returned.
Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped.
Pre-order shipping dates are subject to delays.
Pre-orders / Made-to-order products are not eligible for cancellation or refunds.
Limited Edition Rhude x Lamborghini collaboration products are not eligible for cancellation or refunds. Exchanges may be honored within 15 days of purchase, but items are not eligible to be returned for a refund.
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country’s import duties at the time of delivery. Placing an order at an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at the time of purchase. Orders returned to the US from International Couriers will incur a 15% restocking fee unless otherwise discussed.
Restocking fees may be charged when merchandise is returned without the polybag, worn/damaged, care label removed, etc. Restocking fees may also be charged if merchandise is returned without all the original packaging, instructions, and accessories. Restocking fees are deducted from the customer’s refund on the original purchase when an item is returned.
Domestic orders can be returned for free within 15 days of the order being received. International orders will incur a fee for processing.
All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 15 days of delivery. You can contact firstname.lastname@example.org to initiate your return.
Orders can be exchanged within 15 days of the order being placed.
In certain situations, we may be able to exchange damaged or mislabeled items for the proper item or size for free within 15 days of the order being placed. Please note, that we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order. You can contact email@example.com to initiate your return.